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Palenque Legal Center

Transparency, safety, and trust are at the core of our marketplace.
All our legal, compliance, and policy documents are organized below.

Platform Policies

These documents cover your core rights and responsibilities across the Palenque platform.

📄 Terms & Conditions (Users) 🔒 Privacy Policy ↩️ Refund & Return Policy 🍪 Cookie Policy

Ordering, Products, and Delivery

Policies that govern how orders, weights, and deliveries are handled.

⚖️ Customer Ordering Disclaimer – Standardized Pack Sizes & Fresh Product Variations 🚚 Delivery Liability Rules 🥬 Fresh Food & Vendor Quality Policy

Vendor Policies

Requirements and responsibilities for vendors operating on Palenque.

🛒 Vendor KYC Policy 📄 Vendor Agreement 📌 Vendor Compliance Guidelines 🌿 Product Quality & Packaging Standards

Rider Policies

Documents governing rider behavior, KYC, safety, and responsibilities.

🪪 Rider KYC Policy 📄 Rider Agreement ⚠️ Rider Liability & Safety Rules

Referral, Rewards & Wallet

Terms covering referral rewards for customers, vendors, and riders.

🎁 Referral Program Terms 💳 Promo & Wallet Credit Terms

Mobile App Policies

Documents required by Google Play and Apple for app compliance.

📱 App Privacy Policy 📘 App Terms of Use 🛠 App Listing Compliance Info

Data & Compliance

Policies relating to data storage and legal compliance.

🗂 Data Retention & Security Policy
Palenque Legal Center • Updated automatically as policies change
For support email: support@palenqueph.com
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