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Rider Liability & Safety Rules
Last Updated: [12 Sept 2026]
These Rider Liability & Safety Rules (“Rules”) apply to riders providing delivery services in connection with the Palenque marketplace and using the PalenquePH delivery system or designated delivery application.
These Rules form part of PalenquePH’s Rider compliance framework and should be read together with the applicable Rider Agreement, Rider KYC requirements, privacy notices, delivery procedures, and other applicable PalenquePH policies.
1. Rider Eligibility and Legal Compliance
Before being activated for delivery assignments, a Rider must complete PalenquePH’s applicable identity, vehicle, licensing, and verification requirements.
As applicable, the Rider must:
- Hold a valid driver’s license authorizing operation of the applicable vehicle;
- Provide valid government-issued identification;
- Provide current vehicle registration and other vehicle documentation reasonably required for the delivery activity;
- Maintain any insurance, permit, authorization, safety equipment, or other documentation required by applicable law;
- Ensure that the motorcycle or other delivery vehicle used is safe, roadworthy, properly maintained, and legally permitted for use; and
- Keep submitted information and documents accurate, current, and valid.
2. Road Safety and Rider Responsibilities
Riders must comply with applicable traffic, road-safety, vehicle, helmet, and other laws and regulations while performing deliveries.
Riders shall:
- Operate the vehicle safely and responsibly;
- Observe lawful speed limits, traffic signals, road signs, and traffic rules;
- Use required helmets and other legally required protective equipment;
- Not operate a vehicle while impaired by alcohol, illegal drugs, unsafe medication, extreme fatigue, or another condition that materially compromises safe driving;
- Not use a handheld mobile device in an unlawful or unsafe manner while operating the vehicle;
- Avoid reckless driving, racing, dangerous overtaking, or other conduct that creates an unreasonable safety risk;
- Stop or delay a delivery where continuing would present a serious and immediate safety risk; and
- Promptly report material accidents or safety incidents occurring in connection with a delivery through the applicable Palenque process.
3. Order Verification, Handling and Handoff
Before leaving the Vendor pickup location, the Rider should verify, to the extent reasonably possible without opening sealed packages, that the order reference and number of packages correspond to the assigned order.Riders shall:
- Handle orders with reasonable care while in their custody;
- Keep food and other products upright and reasonably protected from contamination, leakage, crushing, excessive heat, rain, or other avoidable damage;
- Use an appropriate delivery bag or container where required for the product type;
- Not open, consume, replace, remove, add to, or tamper with sealed products or packages;.
- Follow reasonable handling instructions communicated for the order;
- Deliver only to the intended Customer or other authorized recipient, subject to the applicable delivery procedure; and
- Record or confirm pickup and delivery through the applicable Palenque system where required.
4. Customer, Vendor and Public Conduct
Riders must interact professionally and respectfully with Customers, Vendors, PalenquePH personnel, other riders, and members of the public.
The following conduct is prohibited:
- Harassment, threats, intimidation, discriminatory abuse, violence, or aggressive conduct;
- Theft, fraud, intentional damage, or misappropriation of goods or funds;
- Tampering with orders or delivery evidence;
- Unauthorized collection of amounts from Customers or Vendors;
- Falsification of pickup, delivery, location, identity, or transaction information;
- Sharing or using Customer or Vendor personal information for unauthorized purposes; and
- Manipulating delivery assignments, ratings, incentives, referrals, payments, or platform systems through fraudulent or deceptive means.
5. Accidents, Incidents and Emergencies
Where a Rider is involved in an accident, injury, theft, robbery, loss of goods, serious product damage, road incident, or other material event connected with a delivery, the Rider should first take reasonable steps necessary for personal and public safety and obtain emergency assistance where appropriate..
The Rider shall report the incident to PalenquePH as soon as reasonably practicable and provide reasonably available information necessary for investigation, insurance, customer support, or regulatory purposes.
Nothing in these Rules requires a Rider to remain at or continue a delivery in circumstances presenting an immediate threat to personal safety.
6. Responsibility for Loss, Damage and Traffic Violations
A Rider may be responsible for loss or damage to an order where, after reasonable review of the circumstances and available evidence, the loss or damage is established to have resulted from the Rider’s fraud, intentional misconduct, unauthorized conduct, or negligent handling while the order was in the Rider’s custody.
A Rider is generally responsible for traffic fines or penalties legally imposed on the Rider as a result of the Rider’s own violation of traffic or vehicle laws, subject to applicable law and the circumstances of the incident.
Responsibility for an accident, product loss, damage, customer claim, or other incident shall not be determined solely by the fact that the Rider possessed the order or was involved in the delivery. PalenquePH shall consider reasonably available evidence and the respective acts or omissions of the Rider, Vendor, Customer, PalenquePH, and relevant third parties where applicable.
Nothing in these Rules excludes or transfers liability that applicable law places on PalenquePH or another person.
7. Deductions, Offsets and Rider Earnings
PalenquePH shall not automatically deduct the value of damaged or lost goods from Rider earnings merely because a complaint or incident has been reported.
Where a Rider is determined, following reasonable review, to be responsible for a loss or other amount under the Rider Agreement, PalenquePH may apply an offset, deduction, or recovery only to the extent authorized by the Rider Agreement and permitted by applicable law.
Where reasonably practicable, the Rider shall be informed of the material basis for a deduction, offset, or recovery and shall have an opportunity to provide relevant information concerning the incident.
Nothing in this Section authorizes a deduction prohibited by applicable law.
8. Safety and Compliance Reviews
PalenquePH may investigate reported accidents, unsafe conduct, customer complaints, Vendor complaints, suspected fraud, order tampering, repeated delivery failures, or other material violations of these Rules or the Rider Agreement.
The Rider may be requested to provide relevant information, photographs, delivery records, incident reports, or other reasonably available evidence.
PalenquePH may temporarily restrict new delivery assignments while investigating a serious safety, fraud, security, or regulatory concern where reasonably necessary to protect Customers, Vendors, riders, PalenquePH, or the public.
9. Corrective Action, Suspension and Termination
Depending on the nature, severity, frequency, evidence, and risk associated with a violation, PalenquePH may take proportionate action in accordance with the Rider Agreement, including:
- Warning, coaching, or required corrective action;
- Temporary restriction of delivery assignments;
- Temporary account suspension;
- Removal from a particular delivery or service area where reasonably justified;
- Recovery or offset of amounts where expressly authorized and legally permitted; or
- Termination of the Rider’s participation for material or repeated violations.
Grounds may include serious or repeated unsafe driving, fraud, theft, order tampering, intentional misdelivery, material falsification, harassment, violence or threats, serious misuse of personal information, repeated unjustified delivery failures, loss of a legally required driver’s license or vehicle authorization, or other material violations of the Rider Agreement, these Rules, or applicable law.
Where appropriate and reasonably practicable, PalenquePH may provide the Rider an opportunity to explain or correct a violation before permanent termination. Immediate restriction or suspension may be imposed where reasonably necessary because of serious safety concerns, suspected fraud, unlawful activity, or material risk to Customers, Vendors, riders, PalenquePH, or the public.
10. Independent Contractor Relationship
Where a Rider is engaged by PalenquePH as an independent contractor under the applicable Rider Agreement, the relationship shall be governed by that Agreement and the actual circumstances of the engagement.
Nothing in these Rules is intended by itself to create an employer-employee relationship, partnership, agency, or joint venture. The legal characterization of the relationship remains subject to applicable Philippine law and the actual facts and circumstances
PalenquePH and Riders shall perform their respective obligations consistently with the relationship established under the applicable Rider Agreement and applicable law.
11. Data Privacy and Confidentiality
Riders may receive limited Customer, Vendor, location, contact, and order information necessary to perform deliveries.
Riders shall use such information only for authorized delivery and support purposes and shall not retain, disclose, publish, sell, copy, contact, or otherwise use personal information for unrelated or unauthorized purposes.
Personal information shall be handled in accordance with the PalenquePH Privacy Policy, applicable Rider privacy terms, and the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission.
12. Updates to These Rules
PalenquePH may update these Rules where reasonably necessary for operational, legal, regulatory, safety, security, or marketplace purposes.
Material changes shall be communicated to Riders through the delivery application, registered email address, or another reasonable electronic means. Where required by applicable law or where PalenquePH determines appropriate, renewed affirmative acceptance may be required..
13. Contact Us
For Rider safety, incident, compliance, or policy concerns:
Support Email: support@palenqueph.com
Corporate/Legal Notices: corporate@palenqueph.com
Website: palenqueph.com