Vendor KYC Policy

Last Updated: [10 Sept 2026]

PalenquePH requires Vendors to complete applicable identity, business, tax, and regulatory verification requirements to promote trust, safety, legal compliance, and marketplace integrity. This Vendor KYC Policy explains the documents PalenquePH may require, the verification process, and the Vendor’s continuing obligations.

1. Who This Policy Applies To

This Policy applies to all persons and entities applying to become or operating as Vendors on the Palenque marketplace, including market stall owners, retailers, merchants, suppliers, sole proprietors, corporations, partnerships, cooperatives, and other permitted business forms.

A person may express interest in becoming a Palenque Vendor and may begin preliminary onboarding before all documents have been submitted. However, a Vendor shall not be activated and permitted to offer products for sale through the Palenque marketplace until PalenquePH’s applicable KYC, business, tax, and regulatory verification requirements have been completed and approved.

2. Required Documents and Information

The Vendor shall provide, as applicable:

• Valid government-issued identification of the proprietor or authorized representative;
• DTI Business Name Registration, SEC registration, CDA registration, or other proof of legal personality or business registration applicable to the Vendor’s business form;
• BIR Certificate of Registration (BIR Form 2303/eCOR) and other tax information or documentation required by applicable law;
• Valid Mayor’s/Business Permit and other applicable LGU permits or clearances;
• Permits, licenses, certificates, or authorizations required for regulated products or business activities;
• Business/store address and current contact information;
• Photograph or other reasonable evidence of the physical store, stall, or business location where applicable;
• Valid bank account, GCash account, or other Palenque-approved payout account; and
• Additional information or supporting documents reasonably required to verify the Vendor’s identity, authority, business, products, or regulatory compliance.

Requirements may vary according to the Vendor’s legal form, location, products, and business activities. A particular registration or permit is required only where applicable to that Vendor under Philippine law or PalenquePH’s reasonable compliance requirements.

All documents and information submitted must be authentic, accurate, current, complete, and valid.

3. Verification and Activation Process

The Vendor verification process may include the following stages:

• Vendor submits registration details and available supporting documents.
• PalenquePH reviews the Vendor’s identity, business information, tax registration, payout information, and applicable permits or licenses.
• PalenquePH may request clarification, replacement documents, additional information, or evidence necessary to complete verification.
• PalenquePH may conduct reasonable manual verification, including address, store, document, product-category, or authorized-representative checks.
• Where applicable verification requirements are satisfied, PalenquePH may approve and activate the Vendor’s store.
• If requirements are incomplete or cannot be satisfactorily verified, the Vendor may remain pending or PalenquePH may reject or restrict activation

Submission of documents does not automatically constitute approval. PalenquePH may reasonably refuse activation where required information or documentation is incomplete, expired, materially inconsistent, appears fraudulent, cannot reasonably be verified, or where activation may violate applicable law or create a material regulatory or safety risk.

4. Continuing Compliance

Vendor verification is an ongoing obligation and does not end upon account activation.

The Vendor shall maintain all registrations, permits, licenses, tax registrations, clearances, certificates, and governmental authorizations required by applicable law for its business and products.

The Vendor shall promptly notify PalenquePH of any expiration, suspension, revocation, cancellation, material modification, change of ownership, change of business address, change of authorized representative, or other material change affecting previously submitted KYC or regulatory information.

PalenquePH may periodically request updated documents or conduct reasonable compliance reviews.

PalenquePH may restrict listings, temporarily suspend an account, delay applicable payouts in accordance with the Vendor Agreement, or terminate participation where required documents expire or are revoked, material KYC inconsistencies arise, the Vendor fails to provide reasonably requested verification information, or continued operation may violate applicable law or create a material regulatory or safety risk.

PalenquePH’s review or acceptance of Vendor documents does not relieve the Vendor of responsibility for complying with laws and regulatory requirements applicable to its own business.

5. Quality and Compliance Reviews

In addition to documentary KYC verification, PalenquePH may conduct reasonable scheduled or risk-based reviews concerning product quality, food safety, hygiene, packaging, labeling, fulfillment, store information, or other marketplace standards.

Where a material issue is identified, PalenquePH may request corrective action or supporting information and may take proportionate action under the Vendor Agreement.

Immediate restrictions or suspension may be imposed where reasonably necessary to address suspected fraud, unlawful activity, customer or public safety concerns, or material regulatory risk.

6. Data Privacy, Security and Retention

PalenquePH shall process personal information and KYC documentation in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, applicable issuances of the National Privacy Commission, PalenquePH’s Privacy Policy, and applicable legal or regulatory requirements.

Access to Vendor KYC information shall be limited to authorized persons and service providers who require such access for legitimate verification, compliance, security, payment, legal, or operational purposes, subject to appropriate safeguards.

KYC records shall be retained only for as long as reasonably necessary for the purposes for which they were collected and for applicable legal, tax, accounting, regulatory, dispute-resolution, fraud-prevention, or recordkeeping requirements. Records shall thereafter be securely deleted, anonymized, or otherwise disposed of where appropriate and permitted by law..

7. Relationship With Vendor Agreement

This Policy forms part of PalenquePH’s Vendor compliance framework and should be read together with the PalenquePH Vendor Agreement, Privacy Policy, marketplace policies, and other applicable Vendor requirements..

If a Vendor fails to satisfy applicable KYC requirements, PalenquePH may take action in accordance with the Vendor Agreement and applicable law.

6. Contact Us

For Vendor verification, KYC, or compliance questions:

Support Email: support@palenqueph.com

Corporate/Legal Notices: corporate@palenqueph.com

Website: palenqueph.com