PalenquePH Rider Agreement

Last Updated: [12 Sept 2026]

This Rider Agreement (“Agreement”) is entered into between PALENQUE PH OPC (“PalenquePH” or “Palenque”) and the individual approved to perform delivery services through or in connection with the Palenque platform (“Rider”).

By electronically accepting this Agreement and completing applicable verification requirements, the Rider agrees to the terms below. Acceptance of this Agreement does not itself guarantee activation, continued access to delivery opportunities, or any minimum volume of delivery assignments.

This Agreement should be read together with the Rider KYC Policy, Rider Liability & Safety Rules, Privacy Policy, applicable Rider payment/rate information, and other policies expressly incorporated into this Agreement.

1. Nature of Relationship

The parties intend for the Rider to provide delivery services as an independent service provider and not as an employee of PalenquePH, except where a different legal relationship is expressly agreed in writing or is determined to exist under applicable law based on the actual circumstances.

Nothing in this Agreement is intended by itself to create a partnership, joint venture, or agency authorizing the Rider to bind PalenquePH to contracts or obligations.

Subject to accepted delivery commitments, applicable law, safety requirements, and legitimate platform rules, the Rider may generally determine when to make himself or herself available to receive delivery opportunities and is not guaranteed any minimum number of assignments, hours, or earnings.

Unless PalenquePH expressly provides otherwise in writing, the Rider is responsible for providing and maintaining the vehicle, mobile device, mobile/data service, fuel, routine vehicle maintenance, and other ordinary tools or expenses required to perform accepted deliveries.

The parties acknowledge that the legal characterization of their relationship depends not only on contractual labels but also on the actual arrangement and applicable Philippine law. Nothing in this Agreement waives rights or obligations that cannot lawfully be waived.

2. Electronic Acceptance and Records

The Rider may accept this Agreement electronically through the Palenque website, Rider App, registration process, or another electronic mechanism provided by PalenquePH.

Acceptance requires an affirmative action indicating consent to be bound, such as selecting “I Agree,” “Accept,” “Register,” “Submit,” or another clearly identified acceptance mechanism after being provided access to this Agreement.

PalenquePH may maintain electronic records reasonably necessary to evidence acceptance, including the Agreement version, date and time of acceptance, Rider account information, and other relevant electronic records.

Electronic acceptance and electronic records shall be recognized in accordance with applicable Philippine law, including Republic Act No. 8792 (Electronic Commerce Act of 2000) and applicable rules concerning electronic documents and evidence.

A physical signature is not required where electronic acceptance is legally sufficient. Where applicable law, a government authority, or the nature of a particular transaction requires another form of execution, the required form shall apply.

3. Rider Eligibility and Verification

Before activation, the Rider must satisfy PalenquePH’s applicable identity, licensing, vehicle, payout, safety, and other verification requirements described in the Rider KYC Policy.

As applicable, the Rider must provide and maintain:

Valid government-issued identification;
Valid driver’s license appropriate for the vehicle used;
Current contact and address information;
Valid vehicle registration documentation where required;
Evidence of lawful authority to use the vehicle where reasonably required;
Valid bank account, GCash account, or other Palenque-approved payout method;
Insurance documentation where required by law, the applicable delivery arrangement, or PalenquePH policy; and
Other information reasonably necessary for identity, safety, fraud-prevention, payment, or regulatory verification.

The Rider must promptly update expired or materially changed information.

Submission of information does not automatically result in activation. PalenquePH may refuse or defer activation where applicable requirements are incomplete, expired, materially inconsistent, apparently fraudulent, cannot reasonably be verified, or create a material safety, legal, regulatory, or fraud risk.

4. Rider Responsibilities

The Rider shall perform accepted deliveries with reasonable care, professionalism, and regard for customer, Vendor, public, and product safety.

The Rider shall:

Comply with applicable traffic, road-safety, licensing, and vehicle laws;
Maintain the delivery vehicle in a safe and roadworthy condition;
Verify the correct order at pickup using the information reasonably available to the Rider;
Handle orders carefully and use appropriate insulated or protective delivery equipment where reasonably required;
Take reasonable steps to preserve package integrity and applicable temperature-sensitive conditions during transit;
Follow lawful and reasonable pickup, delivery, and customer-contact instructions;
Treat customers, Vendors, Palenque personnel, and other persons professionally and respectfully;
Protect customer and Vendor information obtained through the Platform;
Promptly report material delivery incidents, accidents, damaged packages, suspected fraud, or safety concerns through available Palenque channels; and
Comply with the Rider Liability & Safety Rules and other applicable policies incorporated into this Agreement.

5. Delivery Opportunities, Acceptance and Completion

Delivery opportunities may be made available through the Rider App or another Palenque-approved process.

Unless otherwise required by the applicable delivery arrangement, the Rider may accept or decline an offered delivery. Once a delivery is accepted, the Rider must use reasonable efforts to complete it in accordance with the applicable order information, safety requirements, and these Terms.

The Rider shall verify pickup information, take reasonable steps to confirm package integrity, and mark pickup or delivery status accurately based on the actual stage of the delivery.

A delivery must not be falsely marked as picked up, completed, cancelled, or delivered.

Where proof of delivery is required, the Rider shall use the approved method made available through the Platform or applicable delivery process.

Routes or navigation information displayed in the Rider App are intended to assist delivery. The Rider remains responsible for safe driving and may use a reasonable alternative route where necessary because of traffic, road closures, safety, legal restrictions, or other legitimate circumstances. The Rider must not manipulate location or delivery-status information for fraudulent purposes.

6. Rider Compensation and Payment

The Rider shall be compensated according to the applicable Rider rate, fee, incentive, or payment schedule disclosed by PalenquePH and accepted or made available to the Rider for the relevant delivery arrangement.

Compensation may include, where applicable, per-delivery fees, distance-based components, incentives, bonuses, adjustments, or other amounts disclosed through the Rider App, rate schedule, or written Rider communication.

Before accepting a delivery, PalenquePH should disclose the compensation information reasonably necessary for the Rider to understand the applicable delivery opportunity, to the extent supported by the Platform and required by applicable law.

Payouts shall be made according to the applicable payout schedule communicated to Riders, subject to legitimate reconciliation, payment-processing requirements, fraud or dispute reviews, lawful deductions, and applicable taxes or withholding requirements.

No incentive, bonus, minimum earning, or payment is guaranteed unless expressly offered under the applicable terms.

The Rider is responsible for personal operating expenses such as fuel, vehicle maintenance, mobile/data service, and other ordinary expenses unless PalenquePH expressly agrees otherwise.

7. Taxes and Statutory Obligations

Each party is responsible for taxes, registrations, contributions, filings, or other statutory obligations legally attributable to that party under the actual relationship and applicable Philippine law.

Nothing in this Agreement shall be interpreted as shifting to the Rider an obligation that applicable law places on PalenquePH, or vice versa

Where PalenquePH is legally required to withhold, report, or remit an amount in connection with Rider payments, PalenquePH may do so and shall provide applicable documentation where required by law.

8. Safety and Prohibited Conduct

The Rider must not::

Drive recklessly, dangerously, or while impaired;
Operate a vehicle without the legally required license or registration;
Tamper with, consume, intentionally damage, or unlawfully open customer products;
Steal, misappropriate, substitute, or intentionally withhold an order;
Falsify pickup, delivery, location, identity, or proof-of-delivery information;
Allow an unauthorized person to use the Rider account;
Harass, threaten, discriminate against, or engage in abusive conduct toward customers, Vendors, Palenque personnel, other riders, or members of the public;
Use customer or Vendor information for unauthorized purposes;
Engage in fraud or manipulation of deliveries, payments, incentives, referrals, ratings, or other Platform functions; or
Use the Platform in connection with unlawful activity.

The Rider shall comply with the Rider Liability & Safety Rules and reasonable safety instructions communicated by PalenquePH

9. Accidents, Incidents and Emergencies

Safety takes priority over delivery speed or completion.

If the Rider is involved in an accident or material safety incident during a delivery, the Rider should first take reasonable steps to protect life and safety and contact emergency services or appropriate authorities where necessary.

The Rider shall report a material accident, injury, lost order, theft, serious product damage, or other significant delivery incident to PalenquePH as soon as reasonably practicable and provide reasonably requested information for investigation, insurance, customer support, or legal compliance.

Nothing in this Agreement requires the Rider to continue a delivery where doing so would be unsafe or unlawful.

10. Responsibility for Loss, Damage and Misconduct

The Rider is responsible for loss, damage, misdelivery, theft, fraud, or other harm to the extent it is reasonably established to have resulted from the Rider’s fraud, intentional misconduct, unlawful conduct, or negligent failure to exercise reasonable care while the order was under the Rider’s control.

The Rider is not automatically responsible for product defects, inadequate Vendor packaging, pre-existing product condition, Vendor preparation errors, customer conduct, force majeure, or other loss not reasonably attributable to the Rider

PalenquePH shall not automatically be exempt from responsibility merely because an incident involved a Rider. Responsibility shall be determined according to the facts, applicable agreements, available evidence, and applicable law.

Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited.

11. Deductions, Adjustments and Amounts Due

PalenquePH shall not make an arbitrary deduction from Rider earnings merely because a complaint, loss, or damage has been reported.

Where a deduction, offset, repayment, or adjustment is expressly authorized by this Agreement or an applicable accepted policy and permitted by law, it must be reasonably related to the applicable transaction, overpayment, established loss, fraud, or other amount properly attributable to the Rider.

Where reasonably practicable, PalenquePH shall provide the Rider with information concerning a material deduction or adjustment and an opportunity to raise a legitimate dispute.

Nothing in this Section authorizes a deduction prohibited by applicable law.

12. Data Privacy and Location Information

PalenquePH processes Rider personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, applicable National Privacy Commission issuances, and PalenquePH’s Privacy Policy.

Rider information may include identity, contact, KYC, vehicle, payout, device, transaction, delivery, and location information where reasonably necessary for legitimate delivery, safety, fraud-prevention, customer support, payment, regulatory, security, or operational purposes.

Location information may be processed while the Rider is using delivery functionality or performing delivery-related activities to the extent reasonably necessary for legitimate Platform purposes and as further explained in the Privacy Policy or applicable notice.

Personal information may be shared with customers, Vendors, service providers, payment providers, insurers, government authorities, or other recipients only where reasonably necessary, authorized, or required by law and subject to applicable privacy safeguards.

The Rider must protect customer and Vendor personal information and must not retain, disclose, sell, use for unauthorized marketing, or otherwise process such information outside legitimate delivery or legally permitted purposes.

13. Rider App, Device and Account Security

The Rider shall use the Rider App and account only for legitimate authorized purposes.

The Rider must take reasonable steps to secure login credentials and must not sell, transfer, lend, rent, or share the Rider account with an unauthorized person.

The Rider must not intentionally manipulate GPS, delivery status, proof-of-delivery, or other Platform data to misrepresent delivery activity or obtain an improper benefit.

PalenquePH may implement reasonable technical security requirements necessary to protect accounts, customers, Vendors, payments, and the Platform. Any device-security restriction should be proportionate to legitimate security and fraud-prevention needs and disclosed where appropriate.

The Rider should promptly report suspected unauthorized access to the Rider account.

14. Insurance

The Rider is responsible for maintaining insurance required by applicable law for the vehicle used in performing deliveries.

PalenquePH may require additional insurance or may make group, accident, microinsurance, or other coverage available under separate terms. No additional insurance coverage should be assumed unless expressly confirmed in writing or through the applicable insurance documentation.

Nothing in this Agreement represents that PalenquePH provides accident, medical, life, vehicle, or other insurance unless such coverage has actually been arranged and disclosed to the Rider.

15. Performance, Complaints and Investigations

PalenquePH may review legitimate complaints, delivery incidents, safety concerns, suspected fraud, KYC inconsistencies, repeated unjustified cancellations, material fulfillment failures, or violations of this Agreement or applicable Rider policies.

The Rider shall reasonably cooperate with legitimate investigations and may be asked to provide information or evidence relevant to the matter.

Where reasonably practicable and consistent with safety, fraud-prevention, privacy, and legal requirements, the Rider may be informed of the general basis for a material account restriction and given a reasonable opportunity to provide relevant information.

16. Suspension and Termination

PalenquePH may restrict, suspend, or terminate Rider access where reasonably necessary because of:

Fraud or suspected fraudulent activity supported by reasonable grounds;
Material identity or KYC failure;
Expired, suspended, revoked, or invalid required licensing or vehicle documentation;
Serious or repeated safety violations;
Theft, misappropriation, falsified delivery activity, or intentional product tampering;
Harassment, threats, abusive conduct, or serious misconduct;
Repeated unjustified delivery cancellations or material failure to perform accepted deliveries;
Unauthorized account sharing or impersonation;
Material violations of this Agreement or incorporated Rider policies;
Unlawful activity; or
Other material safety, security, regulatory, or Platform-integrity risks.

Where appropriate and reasonably practicable, PalenquePH may provide warning, corrective action, or an opportunity to address a violation before permanent termination.

Immediate suspension or termination may occur where reasonably necessary because of suspected fraud, theft, violence, serious safety risk, unlawful activity, identity fraud, material regulatory risk, or other serious misconduct.

The Rider may end participation by notifying PalenquePH through the available support or account process, subject to completion or resolution of accepted deliveries, outstanding payments, disputes, investigations, and obligations that survive termination.

Uninstalling the Rider App by itself does not necessarily resolve outstanding contractual, payment, delivery, or dispute obligations.

17. No Guaranteed Assignments or Exclusivity

Unless otherwise expressly agreed in writing, PalenquePH does not guarantee any minimum number of delivery opportunities, hours, earnings, or duration of participation.

Subject to accepted delivery commitments, confidentiality, data-protection obligations, conflicts of interest, and applicable law, the Rider is not prohibited by this Agreement from providing services to other persons or platforms.

18. Changes to This Agreement and Policies

PalenquePH may amend this Agreement or incorporated Rider policies where reasonably necessary for operational, commercial, legal, regulatory, safety, privacy, security, or fraud-prevention purposes.

Material changes shall be communicated through the Rider App, registered email address, or another reasonable electronic means.

Where required by applicable law or where PalenquePH determines appropriate, renewed affirmative acceptance may be required before the Rider continues using affected delivery functionality.

Continued app use alone shall not be relied upon as the sole acceptance mechanism for a material contractual change where affirmative acceptance is required by law or reasonably appropriate in the circumstances.

19. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Republic of the Philippines.

The parties are encouraged to attempt in good faith to resolve disputes through PalenquePH’s internal support or dispute process before commencing formal proceedings, where appropriate.

The parties may mutually agree to mediation or another lawful alternative dispute-resolution process. Mediation is not automatically mandatory unless separately agreed or legally required.

Subject to applicable law and mandatory jurisdictional rules, disputes requiring court proceedings may be brought before the proper courts of Taguig City, Philippines.

Nothing in this Section prevents either party from exercising rights or remedies available before a competent government agency, tribunal, or court where provided by law.

20. Severability and Survival

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

Provisions concerning accrued payment obligations, liability for prior conduct, privacy/confidentiality, disputes, and other provisions that by their nature should survive termination shall continue after termination to the extent applicable.

21. Entire Agreement and Incorporated Policies

This Agreement, together with policies, rate schedules, notices, or terms expressly incorporated into it, constitutes the applicable agreement concerning the Rider’s participation in the Palenque delivery arrangement, subject to mandatory law and any separately executed written agreement governing a specific arrangement.

If there is a conflict between this Agreement and an incorporated policy, this Agreement shall govern unless the policy expressly states that it modifies a specified provision and the modification has been validly accepted where required.

Contact Us

For Rider support, legal notices, compliance questions, or matters relating to this Agreement:

Support Email: support@palenqueph.com

Corporate/Legal Notices: corporate@palenqueph.com

Website: palenqueph.com