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Rider KYC Policy
Last Updated: [12 Sept 2026]
PalenquePH verifies prospective riders to support safe, reliable, and accountable delivery operations. This Rider Know-Your-Customer/Know-Your-Rider (“KYC”) Policy explains the identity, licensing, vehicle, payout, and other verification information that PalenquePH may require before a rider is activated and during the rider’s participation in the Palenque delivery network..
1. Who this applies to
This Policy applies to individuals applying to perform delivery services through or in connection with the Palenque platform, including individual riders and, where applicable, drivers or riders associated with an approved fleet or delivery provider.
Submission of an application does not guarantee approval or activation. A prospective rider may begin preliminary onboarding, but shall not be activated to accept Palenque delivery assignments until applicable verification requirements have been completed and approved.
Nothing in this Policy by itself determines whether a particular rider is an employee, independent contractor, fleet driver, or other type of service provider. The legal nature of a rider’s relationship depends on the applicable agreement, the actual working arrangement, and applicable law.
2. Required Documents and Information
PalenquePH may require the following, as applicable to the rider and vehicle:- Valid government-issued identification;
- Valid driver’s license appropriate for the vehicle being operated;
- Current photograph/selfie or other reasonable identity-verification evidence;
- Current residential address and contact information;
- Emergency contact information;
- Vehicle Certificate of Registration (CR) and other vehicle registration documentation required by applicable law;
- Evidence concerning the vehicle’s ownership or the rider’s lawful authority to use it where reasonably required;
- Vehicle make, model, color, plate number, and other identifying information;
- Applicable insurance documentation where required by law, the applicable rider arrangement, or PalenquePH policy;
- Valid bank account, GCash account, or other Palenque-approved payout account;
- Tax or business information where required by applicable law or the applicable rider arrangement; and
- Other documents or information reasonably necessary to verify identity, licensing, vehicle eligibility, payout information, safety, fraud risk, or regulatory compliance.
3. Verification and Activation Process
The verification process may include:- Submission of registration information and supporting documents through the Rider App, registration form, or another PalenquePH-approved process.
- Review of required fields, document completeness, validity dates, and apparent consistency.
- Identity verification and reasonable comparison of submitted information and photographs.
- Manual review by authorized PalenquePH personnel where necessary.
- Requests for clarification, replacement documents, or additional information where a submission is incomplete, inconsistent, expired, unclear, or cannot reasonably be verified.
- Approval and activation where applicable requirements are satisfactorily completed.
4. Driver’s License and Vehicle Verification
A rider operating a motor vehicle must maintain a valid driver’s license appropriate for the vehicle used and must comply with applicable traffic, vehicle-registration, and road-safety requirements.
The vehicle used for Palenque deliveries must be lawfully registered where registration is required and maintained in a safe and roadworthy condition.
A rider must not perform deliveries using an unregistered vehicle, an expired or suspended driver’s license, or a vehicle the rider is not lawfully authorized to operate.
The rider must promptly inform PalenquePH of a material change affecting the driver’s license, vehicle registration, vehicle ownership/use authority, plate number, or other verified vehicle information.
5. Background and Integrity Checks
Where lawful, reasonably necessary, proportionate to the delivery role, and supported by an appropriate legal basis, PalenquePH may verify information provided by an applicant or conduct reasonable background or integrity checks using lawful sources or authorized service providers.
Any such checks shall be conducted in accordance with applicable privacy, data-protection, labor, anti-discrimination, and other laws. PalenquePH shall not represent that every rider has undergone a particular criminal, government, or third-party background check unless that check has actually been completed.
Information obtained through verification or background-check processes shall be used only for legitimate purposes such as identity verification, safety, fraud prevention, regulatory compliance, and assessment of suitability for the applicable delivery arrangement.
6. Re-Verification and Continuing Eligibility
Verification is a continuing obligation and does not end when the rider is first activated.
PalenquePH may require a rider to re-submit or update information periodically or when reasonably necessary, including where:
- A driver’s license, vehicle registration, insurance document, or other verified document expires;
- The rider changes vehicle, plate number, address, contact information, payout account, or other material details;
- PalenquePH identifies a material inconsistency or suspected identity or account-security issue;
- A safety, fraud, customer, Vendor, regulatory, or compliance concern requires reasonable re-verification; or
- Applicable law or regulatory requirements change.
PalenquePH may temporarily restrict delivery access while material verification requirements remain unresolved where reasonably necessary for safety, security, fraud prevention, or legal compliance.
7. Account Security and Identity Integrity
Rider accounts are personal to the approved rider unless PalenquePH expressly authorizes another arrangement.
A rider must not sell, transfer, lend, rent, or allow an unauthorized person to use the rider account or identity credentials to perform deliveries.
PalenquePH may request reasonable re-authentication or identity verification where account sharing, impersonation, identity fraud, or unauthorized access is suspected.
8. Data Privacy and Security
PalenquePH shall process rider personal information and KYC documentation in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, applicable issuances of the National Privacy Commission, PalenquePH’s Privacy Policy, and other applicable legal requirements.
Access to Rider KYC information shall be limited to authorized persons and service providers who require such access for legitimate verification, compliance, payment, safety, fraud-prevention, legal, security, or operational purposes, subject to appropriate safeguards.
PalenquePH shall implement reasonable and appropriate organizational, physical, and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
9. Data Retention
Rider KYC information shall be retained only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, tax, accounting, regulatory, safety, fraud-prevention, dispute-resolution, or recordkeeping requirements.
When retention is no longer necessary or legally required, records shall be securely deleted, anonymized, or otherwise disposed of as appropriate and permitted by law.
A fixed five-year retention period should not be applied to every category of Rider KYC information unless PalenquePH has confirmed the applicable legal or operational basis and incorporated the period into its formal data-retention schedule.
10. Suspension, Deactivation and False Information
PalenquePH may refuse activation, temporarily restrict access, suspend, or deactivate a rider account where:
- Required KYC information cannot reasonably be verified;
- A required license, registration, authorization, or other material document has expired, been suspended, cancelled, or revoked;
- Material information submitted by the rider is false, fraudulent, misleading, or materially incomplete;
- Account sharing, impersonation, identity fraud, or unauthorized use is reasonably suspected;
- Continued access may create a material safety, security, legal, regulatory, or fraud risk; or
- Another applicable ground exists under the Rider Agreement or Rider Liability & Safety Rules
Where appropriate and reasonably practicable, PalenquePH may provide the rider an opportunity to submit updated information or address a verification issue before permanent deactivation. Immediate restriction may be imposed where reasonably necessary to protect customers, Vendors, riders, PalenquePH, the public, or comply with applicable law.
11. Relationship With Other Palenque Policies
This Policy should be read together with the applicable PalenquePH Rider Agreement, Rider Liability & Safety Rules, Privacy Policy, and other rider policies or procedures incorporated into the applicable rider arrangement.
If there is a conflict, the applicable agreement and mandatory law shall govern to the extent of the conflict.
12. Policy Updates
PalenquePH may update this Policy where reasonably necessary for operational, legal, regulatory, safety, security, privacy, or fraud-prevention purposes.
Material changes shall be communicated through the Rider App, registered email address, or another reasonable electronic means. Where required by applicable law or where PalenquePH determines appropriate, renewed affirmative acceptance may be required.
13. Contact Us
For Rider verification, KYC, privacy, or compliance questions
Support Email: support@palenqueph.com
Corporate/Legal Notices: corporate@palenqueph.com
Website: palenqueph.com