Privacy Policy

Welcome to Palenque — your trusted online palengke marketplace.

Palenque (“we”, “us”, “our”) values your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, and services (“Platform”).
 
By using Palenque, you consent to the practices described below.

1. Information We Collect

We collect the following types of data:
 
1.1 Information You Provide
  • Full name
  • Address and location
  • Email address
  • Mobile number
  • Order details
  • Payment information (handled by third-party gateways)
  • Vendor information for sellers
  • Rider information for delivery partners
1.2 Automatically Collected Data
  • Device information
  • IP address
  • Browser/device type
  • Usage statistics
  • Cookies and tracking data
1.3 Vendor & Rider Documents (if applicable)
  • Valid ID (for verification)
  • Business permit (for vendors)
  • Driver’s license (for riders)
  • Vehicle information
These documents are encrypted and used only for verification and compliance.

2. How We Use Your Information

We use your information to:
 
  • Process and deliver orders
  • Verify vendors and riders
  • Improve platform performance
  • Detect fraud and unauthorized activity
  • Provide customer support
  • Send important notifications and updates
  • Process promotions, wallet credits, and referrals
  • Comply with LGU and national regulations

3. Sharing of Information

We may share limited information with:
 
3.1 Vendors
Name & order details (needed to prepare your order)
 
3.2 Riders
Name, address, mobile number (required for delivery)
 
3.3 Service Providers
Payment gateways, SMS gateways, hosting providers
 
3.4 Legal Authorities
When required by law, LGU regulations, or investigation
 
We do not sell your personal information.

4. Data Protection

We implement:
 
  • Encryption
  • Secure servers
  • Access control
  • Regular system audits
Your data is stored securely and accessible only to authorized personnel.

5. Cookies

We use cookies to:
  • Save your login session
  • Personalize your experience
  • Analyze platform performance
You may disable cookies, but some features may not work properly.

6. User Rights

You have the right to:
 
  • Access your data
  • Request correction
  • Request deletion
  • Withdraw consent
  • Contact us regarding any privacy concerns

7. Children

Our platform is not intended for users under 18 without parental consent.

8. Updates to This Policy

We may update this policy at any time.
Continued use of the Platform means you accept the updated policy.

9. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Notice, you may contact: support@seagreen-porpoise-383982.hostingersite.com 
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