Rider KYC Policy
Last Updated: [18 Nov 2025]
Palenque verifies all riders to ensure safe and reliable delivery service. This Rider Know-Your-Customer (KYC) policy outlines the documents required, verification steps, and retention of KYC data.
1. Who this applies to
All individuals who apply to become delivery riders on Palenque (independent contractors or fleet drivers).
2. Required Documents
- Government-issued ID (e.g., PRC ID, Passport, Driver’s License, UMID)
- Driver’s License (valid for motorcycle use) — clear photo of front and back if required
- OR / CR (official receipt / certificate of registration of vehicle)
- Recent selfie (for liveness verification)
- Bank account details or payout method (for rider payments)
3. Verification Process
- Applicant uploads documents via the Rider App or registration form.
- Automated checks run for image validity and liveness (where available).
- Manual review by Palenque operations team to confirm identity and document authenticity.
- Approved riders receive an activation email and access to the Rider App; rejected applicants are informed with reason and appeal instructions.
4. Background Checks
Where permissible and practical, Palenque may run basic background checks (e.g., public records) to confirm identity. Deep criminal checks are not performed internally unless required by local authorities or fleet partners.
5. Data Retention & Security
Rider KYC documents will be stored securely and retained for a minimum of 5 years after account deactivation, as stated in our Data Retention Policy. Access is restricted to authorized staff only.
6. Re-verification & Updates
Riders may be asked to re-submit documents periodically or when details change (expired license, plate change).
7. Contact
For questions about rider verification, contact: support@seagreen-porpoise-383982.hostingersite.com.