PALENQUE — REFUND & RETURN POLICY
Due to the nature of fresh goods (vegetables, meat, seafood, fruits), Palenque enforces a strict but fair refund and return policy.
1. No Return Policy for Perishables
Perishable goods cannot be returned, except when:
- Item is spoiled upon delivery
- Item is severely damaged
- Wrong item or quantity was delivered
2. Refund Eligibility
A refund may be granted if:
- Item is spoiled or unsafe
- Incorrect item delivered
- Missing items
- Weight/quantity is significantly wrong
- Vendor failed to prepare the order properly
3. Reporting Timeframe
All claims must be submitted within:
- 2 hours after delivery
Attach:
- Clear photos or video proof
Claims beyond 2 hours may be denied unless proven valid.
4. Refund Methods
Refunds may be issued as:
- Wallet credits
- Coupon replacement
- Gateway reversal (if applicable)
Refund method depends on payment type and gateway processing.
unless proven valid.5. Situations Not Eligible for Refund
Customer changes mind Incorrect address provided Customer unavailable during delivery Damage caused after acceptance Minor weight variance accepted by customer6. Delivery Issues
If rider errors occur (e.g., item spilled), Palenque may compensate through:
- Wallet credits
- Partial refund
- Redelivery (case-by-case)
7. Modifications
Palenque may update this policy at any time.
7. Modifications
Palenque may update this policy at any time.