Privacy Policy
Last Updated: [18 Nov 2025]
Welcome to Palenque (“we”, “us”, “our”). We operate the Palenque website and mobile apps, providing an online marketplace where customers can order fresh goods from local vendors.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, and delivery driver/vendor apps.
1. Information We Collect
a. Personal Information
- Full name
- Email address
- Mobile number
- Address for delivery
- Account login details
b. Vendor Information
- Business name
- Government/Business permits (if required)
- Store address
c. Rider Information
- Government ID (photo)
- Selfie verification
- License details
- Vehicle plate number
d. Device Information
- IP address
- Browser type
- Device type
e. Payment Information
- GCash payment confirmation
- COD confirmation
2. How We Use Your Information
- To process your orders
- To verify vendors and riders
- To communicate delivery updates
- To prevent fraud and unauthorized access
- To comply with legal requirements
3. How We Share Your Information
We only share data with:
- Vendors fulfilling your orders
- Delivery riders delivering your orders
- Payment processors (e.g., GCash, Stripe, Xendit)
- Government agencies as required by law
4. Storage & Security
All data is securely stored on encrypted servers. Uploaded documents are stored in protected directories within our system.
5. Your Rights
- Access your information
- Request deletion
- Update account details
- Request data export
6. Children’s Privacy
We do not knowingly collect data from users under 18 without parental consent.
7. Data Retention
We retain user, vendor, and rider data only as long as necessary for lawful business purposes.
8. Contact Us
For questions or concerns: