Vendor Compliance Guidelines

Last Updated: [18 Nov 2025]

These guidelines ensure that all Palenque vendors operate fairly, safely, and in compliance with local laws.

1. Business Legitimacy

• Vendors must comply with all national and local regulations related to selling food and goods.
• Proper business permits may be required upon inspection.

2. Accurate Listings

• Prices, descriptions, and weights must be accurate and updated regularly.
• No misleading photos or descriptions are allowed.

3. Order Fulfillment

• Vendors must prepare orders immediately upon receipt.
• Cancellations due to stock issues must be avoided.
• Substitutions require customer approval (via Platform notes).

4. Product Safety

• Vendors must follow proper sanitation and food handling standards.
• Contaminated or unsafe products are strictly prohibited.

5. Cooperation with Riders

• Orders must be ready at estimated pickup time.
• Proper packaging must prevent spills and contamination.

6. Violations & Administrative Actions

Palenque may impose warnings, penalties, suspensions, or removal for non-compliance.

By continuing to operate on the Platform, vendors agree to follow these guidelines.