PalenquePH Vendor Agreement

Last Updated: [8 Dec 2025]

By registering as a vendor on Palenque, you agree to the terms and conditions below. Please read carefully. Acceptance of this agreement is required to activate your seller account. This Vendor Agreement governs all vendors operating on the Palenque platform.

1. Definitions

Marketplace - The PalenquePH platform(website + mobile app).
Vendor - A business, store, or individual selling products on the marketplace.
Customer - Buyer placing and order.
Rider - Independent contractor performing deliveries.
PalenquePH Services - Listing, ordering system, payment handling, support, rider dispatch.

2. Nature of Relationship

By digitally accepting this Agreement, Vendor acknowledges that:

Palenque is a marketplace platform, not a reseller.
Vendor is an independent business responsible for their own products.
No employment, partnership, or joint venture is created.

This agreement does not create employment, partnership, or joint venture.

3. Digital Acceptance and Concent

Vendor agrees that:

Digital registration constitutes full legal acceptance of this Agreement.
All transactions and notices may be delivered electronically.
The Vendor Agreement may be updated periodically, and continued use of the platform constitutes acceptance of updated terms.
Palenque will store the timestamp, IP address, and device information for legal compliance.

This complies with RA 8792 (E-Commerce Act), which recognizes electronic signatures and electronic contracts as legally valid.

4. Vendor Eligibility and KYC

Vendor must submit:

Valid Government ID.
Business permits (if applicable).
Address Verification.
Bank/Gcash details.
DTI/SEC registration (optional for micro sellers).

PalenquePH may suspend or reject applications that fail KYC.

5. Product Listings

Vendor responsibilities;

Accurate description and photos.
Freshness Standards.
Weight accuracy.
Declaration of allergens.
Price transparency and taxes.

Forbidden items include:

Illegal goods.
Counterfeits.
Unregistered Pharmaceuticals.
Dangerouse or restricted items.

PalenquePH may delist items without prior notice.

6. Order Processing

Vendor agrees to:

Accept orders in real-time.
Prepare items within committed preparation time.
Follow fresh food and hygiene standards.
Support riders during pickup.

Failure to prepare orders repeatedly may result in:

Account penalties.
Reduced visibility.
Temporary or permanent suspension.

7. Variable Weight Products

For meats, vegetables, fruits, and similar items:

Final price may vary based on actual weight.
Vendor must disclosed weight discrepancy range.
Vendor must record actual weight before handoff.
Customer will be charged/refunded accordingly.

PalenquePH provides the system for weight adjustments if applicable.

8. Packaging and Hygiene

Vendor must follow:

Food-safe packaging.
Leak-proof containers.
Proper labeling.
Temperature control (hot/cold items).

Riders may refuse pickup if packaging is unsafe and Palenque may suspend or remove vendors violating standards.

9. Payment and Fees

Payout Cycle: Weekly or bi-weekly.

PalenquePH collects customer payments and remits Vendor earnings less:

Marketplace fees.
Disputes applied.
Refunds and disputes.
Chargebacks (if vendor is at fault).

9A. Vendor Withdrawal Policy

1. Payout Eligibility

All required KYC documents have been submitted and verified.
Bank/GCash account has been validated.
No active disputes or pending refund investigations.
Vendor account is in good standing.

Palenque reserves the right to deny or delay withdrawals if KYC requirements fail validation or appear inconsistent.

2. Payout Schedule

Once weekly, every Monday, covering orders completed and cleared from the prior period.
Subject to clearing periods, refunds, and dispute checks.

Palenque may adjust payout frequency as needed for operational stability.

3. Clearing Period

New vendor accounts.
High-risk categories (fresh produce, meats, seafood, cooked food).
Vendors with rising refund or dispute rates.
Accounts flagged by fraud detection systems.

During this period, payout requests may be temporarily held.

4. Fraud and Risk Holds

Unusual order spikes occur.
Suspicious behavior is detected
Chargebacks or refund claims increase.
Multiple customer complaints are reported.
KYC inconsistencies arise.
Vendor fails to comply with platform standards.

Vendor will be notified of the reason for the hold.

5. Offset of Refunds, Chargebacks & Penalties

Approved customer refunds
Chargebacks.
Weight adjustments (fresh goods).
Penalties for cancellations or order mishandling.
Platform violations (as applicable).

If the Vendor’s balance becomes negative, the Vendor must settle the deficit before withdrawing funds.

6. Negative Balance Policy

Vendor's balance may enter negative status
Vendor must settle the amount within 7 days.
Palenque may suspend or block withdrawals until fully settled.
Continued negative balance may lead to account termination.

7. Bank / GCash Account Verification

Use an account under their personal or business name
Ensure accuracy of account details.
Update details immediately upon change.

Palenque is not liable for failed transfers due to vendor error.

8. Withdrawal Freezes for Investigation

Fraud investigation is ongoing.
Customer safety issues arise.
Regulatory compliance questions appear.
Vendor receives repeated complaints.
Evidence of food safety violations emerges.

Palenque may withhold funds until the investigation concludes.

9. Termination & Final Payout

Withhold payouts for up to 30 days.
Deduct all pending refunds, chargebacks, and penalties
Release only the final cleared balance.
Deny payout entirely if fraud is proven.

Fraudulent vendors forfeit all pending payouts.

10. Acceptance of the Withdrawal Policy

They have read and accepted this Withdrawal Policy.
They agree that Palenque may hold, deduct, offset, or delay payouts as described
They agree that Palenque’s risk assessments and fraud-prevention decisions are final.

10. Refunds, Returns and Disputee

Vendor agrees to:

Cooperate with investigations.
Provide proof of freshness/weighting.
Accept returns/refunds where vendor error is clear.

If PalenquePH determines vendor fault, charges may be reversed.

11. Delivery and Logistics

Riders are independent contractors and not employees Vendor must:

Release orders promptly.
Support riders during pickup.
Provide accurate pickup notes.

12. Penalties

PalenqePH may impose:

Suspension.
Delisting.
Fines.
Permanent removal.

Reasons include:

Faudulent activities.
Poor quality.
Repeated cancellations.
Misrepresentations.
Violations of laws/regulations.

13. Data Privacy

Vendor agrees to:

Comply with Data Privacy Act.
Protect customer data.
Use information only for order fulfillment.
Not export data outside the platform.

PalenquePH is the Personal Information Controller. Vendor is a Personal Information Processor.

14. Intellectual Property

Vendor retains ownership of:

Their brand.
Product content they create.

PalenquePH retains ownership of:

Platform.
App.
Branding.
Content created by PalenquePH.

15. Termination

PalenquePH may terminate:

For violations.
For fraud.
For breach of KYC.
For failure to comply with standards.

Vendor may terminate anytime with 14 days’ notice.

16. Governing Law and Venue

Republic of the Philippines.

Courts of Taguig City

17. Digital Signature Effect

By registering or using the Vendor Dashboard, Vendor agrees that this Agreement has the same legal effect as a physically signed contract under:

RA 8792 (E-Commerce Act).
Civil Code Articles on consent.
Rules of Evidence on electronic documents.

No Physical Signature required

As is standard in online marketplaces, this Agreement is immediately enforceable upon digital acceptance and does not require physical or scanned signatures.

Contact Us

For questions or concerns:

Email: support@seagreen-porpoise-383982.hostingersite.com