PALENQUE — VENDOR AGREEMENT

Welcome to Palenque, an online multi-vendor marketplace connecting local market vendors to customers through a unified digital platform.
By registering as a vendor on Palenque, you agree to the terms and conditions below.
Please read carefully. Acceptance of this agreement is required to activate your seller account.

1. DEFINITIONS

“Platform” – Palenque online marketplace (website + mobile app)
“Vendor” – A registered seller offering products on Palenque
“Vendor Store” – Vendor’s individual storefront
“Customer” – Any buyer placing orders via Palenque
“Rider / Delivery Partner” – A rider assigned to deliver customer orders
“Terms” – This Vendor Agreement

2. VENDOR ELIGIBILITY

To become a Palenque vendor, you must:
  • Be at least 18 years old
  • Authorized to operate a store or stall
  • Provide accurate vendor information
  • Agree to comply with LGU regulations on market operations
 
Palenque reserves the right to approve, reject, or suspend vendor accounts

3. VENDOR RESPONSIBILITIES

By joining Palenque, the vendor agrees to:
 
3.1 Product Quality
  • Sell only fresh, clean, and safe products
  • Ensure proper storage and hygiene
  • Follow all applicable food safety regulations
  • Replace spoiled or damaged items during preparation
 
3.2 Pricing & Inventory
  • Maintain accurate stock availability
  • Update prices when necessary
  • Not price-gouge or overcharge beyond regular market prices
 
3.3 Order Fulfillment
Vendors must:
  • Prepare orders immediately upon receiving notifications
  • Follow Palenque packaging standards
  • Weigh and pack correctly
  • Release correct and complete items
  • Hand over orders to assigned rider promptly
 
3.4 Honest Weight & Measurement
  • Vendors may not:
  • Short-weigh items
  • Substitute items without customer approval
  • Mislabel product quantities
 

4. PACKAGING & HANDLING

Vendors agree to:
  • Use clean and food-safe packaging
  • Separate raw meat from vegetables and cooked items
  • Seal packaging securely
  • Provide accurate product labels when required
 

5. COMMISSIONS, FEES, & PAYOUTS

5.1 Commission Structure
  • Palenque charges a commission on every successful order.
  • Commission rate may vary depending on category or promo.
 
5.2 Payment Gateway Fees
  • If applicable, payment processing fees may be deducted before payout.
 
5.3 Vendor Payout Schedule
Vendors will receive payouts via:
  • GCash
  • Bank Transfer
  • Wallet (if enabled)
 
Standard payout cycle: Weekly or as scheduled by Palenque.
 
 

6. PROHIBITED ITEMS

Vendors are not allowed to sell:
❌ Illegal items
❌ Expired or spoiled food
❌ Restricted meat or seafood without permits
❌ Items banned by LGU or BFAR/DA/DOH
 
 

7. ORDER CANCELLATIONS & REFUNDS

Vendors must accept cancellations if:
  • Item is out of stock
  • Item provided is incorrect, spoiled, or damaged
  • Weight/quantity is significantly wrong
 
Palenque may deduct refund amounts from vendor payouts
 
 

8. CUSTOMER SERVICE

Vendors must maintain good behavior and communication with customers and riders.
Harassment or abusive language may result in suspension.
 
 

9. PLATFORM RULES & BEHAVIOR

Vendors may NOT:
❌ Ask customers to order outside Palenque
❌ Share phone numbers or accept external orders
❌ Avoid platform fees
❌ Misrepresent products
❌ Use misleading photos or descriptions
 
Violations may lead to account suspension.
 
 

10. RATING & PERFORMANCE MONITORING

Palenque monitors vendor performance based on:
  • Order accuracy
  • Quality compliance
  • Customer reviews
  • Rejection or cancellation rate
  • Delivery issues caused by vendor
 
Low-performing vendors may be placed under probation.
 
 

11. LIABILITY & INDEMNITY

Vendor is responsible for:
  • Quality of products
  • Accuracy of weights and prices
  • Compliance with local laws
  • Losses caused by false information
  • Any harm or illness caused by spoiled or contaminated goods
 
Vendor agrees to indemnify Palenque against damages caused by vendor actions.
 

12. LGU COMPLIANCE

Vendor acknowledges:
  • LGUs may impose requirements on handling, selling, -and delivery
  • Palenque may require permits if mandated by LGU
  • Vendor must comply with all market rules and enforcement personnel
  •  
If LGU restricts online selling, vendor agrees that Palenque may suspend operations in that area without liability.
 

13. INTELLECTUAL PROPERTY

Vendor grants Palenque the right to:
  • Display product photos
  • Display store name, logo, and listing info
  • Use product content for marketing and promotions

14. ACCOUNT SUSPENSION

Palenque may suspend vendor accounts for:
  • Repeated customer complaints
  • Selling prohibited items
  • Refusing orders
  • Harassing customers or riders
  • Fraudulent activity
  • LGU violations
  • Attempting to bypass the platform

15. TERMINATION OF ACCOUNT

Vendor may request account closure anytime by contacting support.
However, any pending orders or payouts must be completed.

16. AMENDMENTS

Palenque may update these Terms at any time.
Continued use of the platform = acceptance of updated terms.

17. ACCEPTANCE

By registering as a vendor on Palenque, you agree that:
 
  •  You have read and understood this Vendor Agreement
  •  You agree to comply with all rules, policies, and updates
  •  You will operate responsibly, ethically, and legally
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