PALENQUE — RIDER TERMS OF USE

These Terms govern all delivery partners using Palenque’s Delivery Driver App.

1. Rider Responsibilities

  • Confirm and deliver orders promptly
  • Handle food safely and cleanly
  • Use insulated bags for hot/cold items
  • Verify order completeness upon pickup
  • Behave professionally with customers and vendors
  • Follow traffic laws and safety protocols

2. Rider Requirements

To operate as a rider, you must:
  • Be at least 18 years old
  • Have a valid driver’s license
  • Use an operational motorcycle
  • Submit verification documents
  • Pass approval by Palenque’s admin team

3. Earnings & Payments

Rider earnings consist of:
  • Base delivery fee
  • Distance-based fee
  • Incentives (promo-based)
Payouts are released weekly or based on the payout schedule.

4. Prohibited Behavior

Riders may NOT:
 
❌ Ask customers to order outside Palenque
❌ Manipulate delivery distances
❌ Tamper with goods
❌ Cancel orders without valid reason
❌ Engage in rude or abusive behavior
❌ Misrepresent personal details

5. Account Suspension

Riders may be suspended for:
  • Excessive cancellations
  • Customer complaints
  • Misdelivery or theft
  • Fraudulent activity

6. Liability

Riders are responsible for:
  • Their vehicle, fuel, and equipment
  • Fines or damages caused during service
  • Maintaining valid licenses and permits
Shopping Cart